No Announcement posts

  • World Class Leadership Development
  • Leadership Tools For Positive Reinforcement And Employee Engagement

An Interview With The Author Of Green Beans And Ice Cream


Quality customer service is an integral part of any business. If your employees can’t make your customers happy, chances are the customers won’t come back. To make sure they do, it requires employees to move beyond simple compliance of workplace rules and become truly committed to the jobs that they do at your restaurant.

The first step in cultivating committed employees is to becoming a committed leader. True positive reinforcement needs to be individualized and delivered immediately after an employee does something right. That way, the employee will be more likely to repeat those behaviors in the future. If an employee demonstrates stellar customer service work, or goes above and beyond to make a guest or client happy, they should be recognized for that. And this goes for everyone on staff. Consider them your internal customers. Yes, they are doing their job and that’s what they’re paid to do, but studies show that a paycheck is not as big a motivator as feeling like you are making a difference at work. Bosses who think they don’t need to tell their employees they are doing a good job are not fully engaging them. When it comes to engagement, every company has just three kinds of workers: Non-Compliant, Compliant, and Committed. Here’s what each looks like:

Non-Compliant: “I will not follow your rules because I am convinced the only way to get high production is to take risks and shortcuts.” Compliant: “I will follow your rules as long as someone (a manager, a supervisor, or a peer observer) is standing there watching me. But when that person leaves, I’ll take more risks and shortcuts.” Committed: “I will follow the rules, when nobody is watching. This is who I am…..” That ultimate level of employee engagement is commitment. What I’ve learned from helping so many companies is that without positive reinforcement, your employees will be less committed. With less committed employees, you are getting less performance from your team than you could be and your restaurant culture will suffer. But if you use positive reinforcement to cultivate engaged workers, all aspects of their work, including their treatment of restaurant customers, will improve.
Learn More about Green Bean Leadership:
1). Employee Recognition Is As Important As A Paycheck (http://greenbeanleadership.com/employee-recognition-is-as-important-as-paycheck/)
( https://youtu.be/Z-aIQ3TqMTU)

2). How To Change Employee Behavior
(http://greenbeanleadership.com/change-employee-behavior/)
(https://youtu.be/KWZxWpVdl1s)

3). Leadership Development Systems (http://greenbeanleadership.com/leadership-development-systems/)
(https://youtu.be/a4HgH1M2NkA)

4). How To Get Results From Employees
(http://greenbeanleadership.com/how-to-get-results-from-employees/)
(https://youtu.be/3GGH4e15hS4)

5). Positive Reinforcement Systems For Leadership Development
(http://greenbeanleadership.com/positive-reinforcement-systems-for-leadership-development/)
(https://youtu.be/ZzQVLVH4GnU)

6). How To Design A Business For Success
(http://greenbeanleadership.com/how-to-design-a-business-for-success/)
(https://youtu.be/upLtB3IFfcY)

7). Leadership Development Workshops
(http://greenbeanleadership.com/leadership-development/)
(https://youtu.be/Oj86r022tFQ)

8). Green Beans And Ice Cream Book
(http://greenbeanleadership.com/green-beans-and-ice-cream/)
(https://youtu.be/gNiSVreHNR0)

How To Get Results From Employees


2). How To Change Employee Behavior
(http://greenbeanleadership.com/change-employee-behavior/)
(https://youtu.be/KWZxWpVdl1s)

3). Leadership Development Systems (http://greenbeanleadership.com/leadership-development-systems/)
(https://youtu.be/a4HgH1M2NkA)

4). How To Get Results From Employees
(http://greenbeanleadership.com/how-to-get-results-from-employees/)
(https://youtu.be/3GGH4e15hS4)

5). Positive Reinforcement Systems For Leadership Development
(http://greenbeanleadership.com/positive-reinforcement-systems-for-leadership-development/)
(https://youtu.be/ZzQVLVH4GnU)

6). How To Design A Business For Success
(http://greenbeanleadership.com/how-to-design-a-business-for-success/)
(https://youtu.be/upLtB3IFfcY)

7). Leadership Development Workshops
(http://greenbeanleadership.com/leadership-development/)
(https://youtu.be/Oj86r022tFQ)

8). Green Beans And Ice Cream Book
(http://greenbeanleadership.com/green-beans-and-ice-cream/)
(https://youtu.be/gNiSVreHNR0)

Employee Recognition Is As Important As A Paycheck


After arriving at the airport in San Juan, I had to board a bus and take a two hour trip through the jungle to get to the resort where I would be giving the presentation.

When the bus arrived at the resort, I wasn’t able to find my bags that I was certain I had brought with me on the bus.

I didn’t have my suit, my notes or anything. All I had was the shorts, t-shirt and flip-flops that I was wearing.

I panicked and ran to the desk where I found a man in his sixties. I explained that I was missing everything. He told me his name was Norman and not to worry; that he would take care of everything.

Norman got on his cell phone and called the airport where they were able to locate my bag. He took it upon himself to authorize a taxi to get the bag from the airport and catch the next bus to the resort (which was already on it’s way through the jungle) to get my bag to me.

That night I had my bag and all that I needed for my presentation.

I was so impressed with that level of service, that I went down to the desk and took a couple of gifts, (a green bean pen) for Norman and his boss as well as my business card. I was told that Norman had gone home for the day, but that they would get the pen to him. I told the man at the desk that I would be giving a presentation the next morning to a group of CEO’s and that I was going to tell them Norman’s story and impressed I was with that level of service.

The next morning I gave the presentation and I told Norman’s story,explaining that the presentation could not have happened had it not been for Norman’s help. Afterward, the hotel manager came over and shook my hand. He thanked me for the presentation and gave me his card and told me what I had said had made a big difference for him. he was going to talk to Norman and tell him how proud he was of him. He said he was even going to tell everyone in the hotel what Norman did.

The next day, as I was preparing to board the bus for the return home, I saw Norman come running with tears in his eyes. He ran to me and told me it was his day off, but he wanted to see me before I left. He wanted to tell me that he had worked at the resort for sixteen years and had checked in more than 100,000 guests and that I was the only one that had ever truly thanked him.

Out of the 100,000 guests Norman had checked in he had probably been tipped many times, but he didn’t see those tips as a “thank you”.

It was only when I took the initiative to recognize and honor him that he truly felt that he had been thanked for his service.

The remarkable power of positive reinforcement at work!

Want to learn more about positive reinforcement? We offer Leadership Development Workshops online and on-site.
Learn More about Green Bean Leadership:
1). Employee Recognition Is As Important As A Paycheck (http://greenbeanleadership.com/employee-recognition-is-as-important-as-paycheck/)
( https://youtu.be/Z-aIQ3TqMTU)

2). How To Change Employee Behavior
(http://greenbeanleadership.com/change-employee-behavior/)
(https://youtu.be/KWZxWpVdl1s)

3). Leadership Development Systems (http://greenbeanleadership.com/leadership-development-systems/)
(https://youtu.be/a4HgH1M2NkA)

4). How To Get Results From Employees
(http://greenbeanleadership.com/how-to-get-results-from-employees/)
(https://youtu.be/3GGH4e15hS4)

5). Positive Reinforcement Systems For Leadership Development
(http://greenbeanleadership.com/positive-reinforcement-systems-for-leadership-development/)
(https://youtu.be/ZzQVLVH4GnU)

6). How To Design A Business For Success
(http://greenbeanleadership.com/how-to-design-a-business-for-success/)
(https://youtu.be/upLtB3IFfcY)

7). Leadership Development Workshops
(http://greenbeanleadership.com/leadership-development/)
(https://youtu.be/Oj86r022tFQ)

8). Green Beans And Ice Cream Book
(http://greenbeanleadership.com/green-beans-and-ice-cream/)
(https://youtu.be/gNiSVreHNR0)

Positive Reinforcement Systems For Leadership Development


2). How To Change Employee Behavior
(http://greenbeanleadership.com/change-employee-behavior/)
(https://youtu.be/KWZxWpVdl1s)

3). Leadership Development Systems (http://greenbeanleadership.com/leadership-development-systems/)
(https://youtu.be/a4HgH1M2NkA)

4). How To Get Results From Employees
(http://greenbeanleadership.com/how-to-get-results-from-employees/)
(https://youtu.be/3GGH4e15hS4)

5). Positive Reinforcement Systems For Leadership Development
(http://greenbeanleadership.com/positive-reinforcement-systems-for-leadership-development/)
(https://youtu.be/ZzQVLVH4GnU)

6). How To Design A Business For Success
(http://greenbeanleadership.com/how-to-design-a-business-for-success/)
(https://youtu.be/upLtB3IFfcY)

7). Leadership Development Workshops
(http://greenbeanleadership.com/leadership-development/)
(https://youtu.be/Oj86r022tFQ)

8). Green Beans And Ice Cream Book
(http://greenbeanleadership.com/green-beans-and-ice-cream/)
(https://youtu.be/gNiSVreHNR0)

How To Design Your Business For Success


2). How To Change Employee Behavior
(http://greenbeanleadership.com/change-employee-behavior/)
(https://youtu.be/KWZxWpVdl1s)

3). Leadership Development Systems (http://greenbeanleadership.com/leadership-development-systems/)
(https://youtu.be/a4HgH1M2NkA)

4). How To Get Results From Employees
(http://greenbeanleadership.com/how-to-get-results-from-employees/)
(https://youtu.be/3GGH4e15hS4)

5). Positive Reinforcement Systems For Leadership Development
(http://greenbeanleadership.com/positive-reinforcement-systems-for-leadership-development/)
(https://youtu.be/ZzQVLVH4GnU)

6). How To Design A Business For Success
(http://greenbeanleadership.com/how-to-design-a-business-for-success/)
(https://youtu.be/upLtB3IFfcY)

7). Leadership Development Workshops
(http://greenbeanleadership.com/leadership-development/)
(https://youtu.be/Oj86r022tFQ)

8). Green Beans And Ice Cream Book
(http://greenbeanleadership.com/green-beans-and-ice-cream/)
(https://youtu.be/gNiSVreHNR0)

Leadership For Lasting Changes In Behavior

Leadership For Lasting Changes In Behavior

Positive changes in behavior are brought about by great leaders. Great leadership is an essential element in developing team members who care about the progress and prosperity of the company they work for. Bill Sims, Jr is a dynamic leadership speaker and creator of leadership development workshops. Bill’s approach to leadership and behavior change is thought provoking and inspiring on many levels. Our on-site leadership development workshops help you harness the remarkable power of positive reinforcement that great leaders are known for. We also offer online leadership development workshops that will provide you with everything you will need to begin seeing measurable changes in behavior immediately.
The Green Bean Leadership Program is built on over 30 years of implementation in organizations worldwide. Bill has developed behavior change systems for more than 1000 companies worldwide. Companies like Disney, DuPont, Ford and Coca-Cola, to name a few. Learn how these principles of leadership, safety and employee engagement can be applied in your own workplace to produce positive changes in behavior.

Leadership Development Systems


Harnessing The Remarkable Power Of Positive Reinforcement.

It doesn’t matter what kind of leader you are: a business leader, teacher or a parent. What you want from the people you lead ismore. We want more sales, more safety, more quality, more innovation and bright ideas, more customer or patient satisfaction, more production, more performance, better grades, cleaner rooms…. We wantmore. If we want more, then we have to get people to change their behavior. It really is all about behavior change.

Employee Engagement 101

Over the last ten years, we’ve heard a lot aboutemployee engagementfrom companies likeTowers WatsonandGallup. Employee engagement is a pretty big deal. Research tells us that the more engagement you have, the better your safety, quality, production and performance will be. When you have a company that performs well, then your customers are going to be satisfied and happy. When your customers are happy and satisfied, that’s going to drive profitability. But what is it that drives employee engagement? The research says that the number one driver of employee engagement is positive reinforcement in the system.Positive reinforcementdrives profitability. It drives performance, customer satisfaction, safety and quality.

Engaged Employees VS Commited Employees

Engagement is a big deal. Just like when a young man puts a diamond ring on a young lady’s finger; they become engaged. But I would argue that the moment of that engagement is not as important as the moment when the two of them look into each others eyes and say “I do” and they commit to a long term relationship with each other. So, is there a level of performance beyond engagement? I think so and I think it’s all aboutcommitment.

Three Types Of Employees In The Workplace

As we move towards commitment, we learn that there are basically three kinds of people that we work with everyday: Noncompliant people (I will not do it). 10% Compliant (I’ll do it if I have to and if I’m being watched). 80% Committed (I want to do it). 10% Sadly, more than 90% of people are either non-compliant or compliant, but the people that we want and even need in order to be successful make up only 10% of the people. Why are things this way? Because the management system that we use around the world is a classic “Leave alone-ZAP”. We leave people alone and say nothing when they do things right, but we’re quick to zap them when they make a mistake. This method actually does work. It produces a short term change in behavior. You can watch it everyday on the interstate: the pack of cars is speeding through traffic as they go down the interstate. They are non-compliant they are not doing what they know the police want them to do. Then, when they see the policeman in the distance, they hit the brakes in order to avoid the zap. They become compliant. They begin doing what they know they have to do to avoid getting the zap. We see this all the time in the workplace. People know they aren’t doing what is expected of them until they see the supervisor coming and then they immediately become compliant in order to avoid the zap. Leave alone-zap creates a yo-yo effect among people. They move rapidly between non-compliant and compliant depending on whether or not they are being watched, but they never move to the higher level of performance found among the committed. Leave alone-zap management will never produce committed employees. If leave alone-zap worked, the police would have eradicated speeding long ago.

Commitment Comes From Positive Reinforcement In Leadership

Positive reinforcement delivered by the leadership team is the only way to get world class performance. By now you’re probably beginning to realize that you could use a little less zap and a little more positive reinforcement in your workplace. 99% of companies tell us that when it comes to positive reinforcement they try to do it, but they are inconsistent and haphazard in their execution and delivery of positive reinforcement. They do theperformance appraisalsand the company picnic, but they don’t have anysystems in place to actually implement and track positive reinforcement. Less than 1% of companies are strategic in their approach to employee commitment. They deliver positive reinforcement and feedback every day for the behaviors that they want to reinforce. The behaviors that lead people into being committed to customer satisfaction, production, quality and safety. How do we shift a work environment from being haphazard to being strategic?

Leadership Development For World Class Results

We teach these principles in ourLeadership Development Workshop. We identify what positive reinforcement is and why it takes more than a paycheck to get world class performance. We show how to do it even for leaders who normally don’t feel comfortable giving positive reinforcement. The most important thing that we cover in our Leadership Development Workshop is the five letter acronym W.I.I.F.M. (What’s In It For Me). If you can’t answer that question, then you will not change the culture in your workplace and you will not see lasting change in employee behavior within your organization. My mom understood the WIIFM concept really well. She said “Son, if you eat your green beans, you can have some ice cream”. It worked! I’m eating green beans to this day! I’ve been around the world talking about green beans and ice cream and I’ve even written a book about green beans and ice cream. What did my mom do? The first thing she did was to pinpoint the behavior that she wanted (eat green beans). When I did it, I got a smile from Mom, a pat on the back and a big bowl of ice cream. I got all of those reinforcers immediately, not at the end of the year at the annual performance appraisals.

Positive Reinforcement Has To Be Immediate

Not only does positive reinforcement have to be immediate, it can never be aone size fits allreinforcement. A lot of companies have made the mistake of thinking that one size fits all reinforcement is ok. Google got in some trouble for this a while back when they gave a 10% raise company wide. Here’s why that’s not a good idea: If I’m the most non-compliant employee of the company; always slacking off and only doing my job when I absolutely have to and you are the most committed employee in the company and we each know these things about each other and we each get the exact same reward, how does that make you (the most committed employee) feel? Probably not very good. Me on the other hand? I feel great! I didn’t work nearly as hard as you and yet our reward was the same. Pretty soon, the committed employees begin feeling as though their commitment has been punished while the non-compliant employee feels like his non-compliance has been rewarded. So, the committed employees eventually reduce their work ethic to becoming compliant along with 80% of their fellow workers. One size really does not fit all! Learn how to unleash the remarkable power of positive reinforcement in ourLeadership Development Workshop.
Learn more about Green Bean Leadership:
1). Employee Recognition Is As Important As A Paycheck (http://greenbeanleadership.com/employee-recognition-is-as-important-as-paycheck/)
( https://youtu.be/Z-aIQ3TqMTU)

2). How To Change Employee Behavior
(http://greenbeanleadership.com/change-employee-behavior/)
(https://youtu.be/KWZxWpVdl1s)

3). Leadership Development Systems (http://greenbeanleadership.com/leadership-development-systems/)
(https://youtu.be/a4HgH1M2NkA)

4). How To Get Results From Employees
(http://greenbeanleadership.com/how-to-get-results-from-employees/)
(https://youtu.be/3GGH4e15hS4)

5). Positive Reinforcement Systems For Leadership Development
(http://greenbeanleadership.com/positive-reinforcement-systems-for-leadership-development/)
(https://youtu.be/ZzQVLVH4GnU)

6). How To Design A Business For Success
(http://greenbeanleadership.com/how-to-design-a-business-for-success/)
(https://youtu.be/upLtB3IFfcY)

7). Leadership Development Workshops
(http://greenbeanleadership.com/leadership-development/)
(https://youtu.be/Oj86r022tFQ)

8). Green Beans And Ice Cream Book
(http://greenbeanleadership.com/green-beans-and-ice-cream/)
(https://youtu.be/gNiSVreHNR0)

Leadership Development Workshops


Leadership Development Workshops help your leadership team to develop a management style that promotes safety, quality and profitability. Leadership Development Workshops are crucial for the success of any business.

2). How To Change Employee Behavior
(http://greenbeanleadership.com/change-employee-behavior/)
(https://youtu.be/KWZxWpVdl1s)

3). Leadership Development Systems (http://greenbeanleadership.com/leadership-development-systems/)
(https://youtu.be/a4HgH1M2NkA)

4). How To Get Results From Employees
(http://greenbeanleadership.com/how-to-get-results-from-employees/)
(https://youtu.be/3GGH4e15hS4)

5). Positive Reinforcement Systems For Leadership Development
(http://greenbeanleadership.com/positive-reinforcement-systems-for-leadership-development/)
(https://youtu.be/ZzQVLVH4GnU)

6). How To Design A Business For Success
(http://greenbeanleadership.com/how-to-design-a-business-for-success/)
(https://youtu.be/upLtB3IFfcY)

7). Leadership Development Workshops
(http://greenbeanleadership.com/leadership-development/)
(https://youtu.be/Oj86r022tFQ)

8). Green Beans And Ice Cream Book
(http://greenbeanleadership.com/green-beans-and-ice-cream/)
(https://youtu.be/gNiSVreHNR0)

bill-sims-294pxBill Sims, Jr., is President of The Bill Sims Company, Inc. For more than 40 years, the Bill Sims Company has inspired leaders and created behavior change systems that have helped large and small firms to inspire better performance from employees and increase bottom line profits. More

 

Fill out my online form.

Load More