Think about it. We can try our best to give specific, focused reinforcement all day long. But if people don’t trust us, our re- inforcement becomes punishing instead of positive. You can’t fake integrity. Five Apes And a Banana So I’m sitting at the Sydney Opera House watching the sail- boats on the bay as…
Proper employee engagement is critical; sometimes conventional methods need to be re-examined to ensure the right effect. While surveying the employees of one of the top luxury hotel firms in the world, I met Rose, a delightful lady. Rose was in a focus group I held with some of the hotel employees. I asked her how…
It’s a business no-brainer that happy employees make better employees. But how do you get happy employees to deliver their best work on a consistent basis? It requires employees to move beyond simple compliance of workplace rules and become truly committed to the jobs they do. And moving people to commitment requires positive reinforcement in…